April 20, 2009
The U.S. Food and Drug Administration (FDA) has confirmed that the
agency is investigating a series of unexplained illnesses and deaths
involving NUTRO pet food. Consumers have been complaining for more than
two years that their pets have become ill after eating NUTRO products;
many have recovered when they were switched to other foods. The company
has steadfastly denied that its food is to blame.
(see link above for the rest of the article)
This is an e-mail I was sent concerning this article by an individual that works for Nutro foods and received an explanation letter from Nutro on the allegations from above article.
I happen to work for Nutro foods (as a part time fun job) and I wanted to give you what we received from Nutro about the article that you posted. I hope this helps with your information. Now if they were producing bad food, my 2 dogs would be sick as well, I would think.
This is the letter they sent us:
On April 20, ConsumerAffairs.com posted a story claiming that the U.S. Food and Drug Administration (FDA) has an ongoing investigation into NUTRO® pet food. This is not true. We have confirmed with the FDA’s division responsible for regulating pet food, the Center for Veterinary Medicine (CVM), that there is no current or ongoing investigation of Nutro Products, Inc.
We want to assure our consumers, associates, retailers, and all those who feed NUTRO® products to their pets that our products are safe and conform to the standards set by the U.S. Food and Drug Administration, the U.S Department of Agriculture and the Association of American Feed Control Officials. All NUTRO® products undergo rigorous quality assurance testing beginning with raw ingredients and ending with testing finished products. This includes testing to confirm that no melamine, mold toxins, or pathogenic bacteria are detected in any NUTRO® pet foods.
For the past year, ConsumerAffairs.com, an “independent Web-based consumer news and resource center,” not affiliated with the U.S. Consumer Product Safety Commission or Consumer Reports, has been selectively posting consumer complaints and authoring its own statements that draw false links between isolated instances of illness and death among pets, and the consumption of NUTRO® pet food products.
In February of 2009, a ConsumerAffairs.com posting alleged that a class action lawsuit against Nutro Products in relation to pet health issues was being researched by a law firm. We have not received notification of a class action lawsuit against Nutro Products. In June of 2008, ConsumerAffairs.com falsely claimed that NUTRO® pet foods may have been the cause of pet health issues in a number of specific cases. In an August 2008 update to that posting, ConsumerAffairs.com reported that ASCPA veterinary toxicologist, Dr. Steven Hansen, concluded after an in depth review that the complaints appear to be random, non-pet food related health issues.
While consumer concerns about NUTRO® product quality are rare, we take every complaint seriously. When we learn of an issue, we work with consumers to obtain information and request that samples of any product in question be submitted for testing at an independent facility. An in-depth review is performed to determine if an issue does exist. Consumers with questions or concerns about NUTRO® products are encouraged to contact our Consumer Services Department at 1-800-833-5330.
Nutro Products, Inc. remains committed to the quality, safety and performance of all our pet food brands. As we have for over 80 years, we strive to deliver the finest natural products to our customers and their pets.